51, Report:
#360746
Posted Date:
Aug 08 2008
First American Home Buyers Protection Corporation, General Plumbing And Rooter Faulty Installation of instant hot water dispenser documented by Global Engineering Services Inc. First American Home Buyers Protection Corporation Pasadena,California
First American Home Buyers Protection Corportation and the Approved Contractors which MUST be used to make repairs.
On September 2, 2007 while on vacation I was called by neighbors who said I had water pouring out of the front and back of my house. It HAS been documented (case # ...
Entity
Categories: Warranty Companies
52, Report:
#360412
Posted Date:
Aug 07 2008
First American Home Buyers Protection Corporation Would not pay for replacing furnace when it failed to function Santa Rosa California
I purchased a home with a warranty issued by First American Home Buyers Corporation during the month of August 2007.
During the month of October I turned the heat on and the furnace kicked on but did not provide any heat. I called First American and they told me to call a local ...
Entity
Categories: Attorney Generals
53, Report:
#359045
Posted Date:
Aug 04 2008
First American Home Buyers Protection Corporation 2 YEARS OF AC PROBLEMS, NO END IN SIGHT Van Nuys California
I've been dealing with First Am for 2 years now. I moved into a historic building that uses geothermal a/c units, and mine has had issues since I moved in. First Am has sent numerous incompetent techinicians out to repair my unit. Each one says the unit has a leak and needs to be...
Entity
Categories: Home Warranty Companies
54, Report:
#356497
Posted Date:
Jul 28 2008
First American Home Buyers Protection Corporation Replaced high quality fixtures with junk fixtures Van Nuys California
My kitchen faucet was leaking at the joint. It was a high end raised faucet. Whe I came home after the repairs, it had been replaced with a cheap plasctic faucet. It does not match the kitchen or sink in my home. The part on the sink top is not as large as the old faucet so there is...
Entity
Categories: Home Warranty Companies
55, Report:
#356370
Posted Date:
Jul 28 2008
First American Home Owners Protection Corporation AG's Office in California should take legal action against this company and shut them down for deceptive practices, lies and no service. Van Nuys North Carolina
Purchased a home in March 2007--previous owners threw in First American Home Buyers Warranty for a year--what a joke! Had a leak before I even finished moving in. Took forever to get repairman out--ended up speaking with a supervisor to get action--took an entire day to do just th...
Entity
Categories: Home Improvements
56, Report:
#350467
Posted Date:
Jul 13 2008
First American Home Mortgage, First American Home Buyers Protection Corporation Broken AC - No Customer Service - 13 Days and counting Santa Rosa California
Sunday, June 30th, my AC stopped blowing out cold air. We called the First American Home Buyers Protection Corporation to file a claim and have the AC fixed. No one returned our call. The following day, we called and got confirmation that Glatfelter & Sons would come out and serv...
Entity
Categories: BBB Better Business Bureau
57, Report:
#344473
Posted Date:
Jun 26 2008
First American Home Buyers Protection Corporation Send shoddy repair people who just tell you it isn't covered NO MATTER WHAT the issue. They won't tell you its not covered on the phone because they want the deductible. Happens TIME AND TIME AGAIN Van Nuys California
This company is a joke. They would not fix our stove because the burners were not the original burners therefore it was not their fault it wasn't working.. (what kind of excuse is that?) They wouldn't fix the flickering lights because they were not completely out...(they did flick...
Entity
Categories: Appliances
58, Report:
#342892
Posted Date:
Jun 22 2008
First American Home Warranty Company Inc First American Home Buyers Protection Corporation Total Ripoff, They'll take your monthly fee, but will do NOTHING to help you. Worse than FEMA for quick response Van Nuys California
Ok, where to start: I have always paid my monthly fee of $60 for this company, thinking they'd be there when I need some home warranty problems. Well, about a month ago, I really needed them (I still do, meaning that they still have not solved the problem). We noticed water dripping...
Entity
Categories: Warranty Companies
59, Report:
#341570
Posted Date:
Jun 18 2008
First American Home Protection Corporation Non-service I have owned the home 2 weeks and made no claim whatsoever, yet they are billing me for a previous claim Santa Rosa California
We have owned our home for less than two weeks, yet First American Home Buyers Protection Corporation is billing us for a claim from months before. I thought a simple phone call would fix set things straight. Well on my first call, I was hung up on. On my second call, I was told ...
Entity
Categories: Home Warranty Companies
60, Report:
#333480
Posted Date:
May 19 2008
First American Home Buyers Protection Corporation Non service, non responsive, non caring, liars, and thieves. Van Nuys California
This company increases the premiums annually while giving less or no service. I have had several instances where I had called the company to verify that my problem would be covered, but when the technician arrived he would say that the insurance would not cover my problem and would ...
Entity
Categories: Miscellaneous Companies
61, Report:
#330104
Posted Date:
May 02 2008
First American Home Buyers Protection Corporation Never ever sign up for home warranty with this company unless you want Mental stress and have too much time to keep calling them 50 times for an issue. Everyone from supervisors to customer service reps lie about calling back and you end up being on the phone forever trying to reach them. Van Nuys California
I had issues in past with my water Heater and dishwasher and I had to call them literally 20 times to get it taken care of and it took them over a month to get it fixed. Now the compressor on my refrigerator doesn't work I called them 2 months ago 5 times before they got the mechani...
Entity
Categories: Warranty Companies
62, Report:
#310171
Posted Date:
Feb 26 2008
First American Home Buyers Protection Corporation CONSUMER ALERT!~ THIS COMPANY IS A SCAM!!! Van Nuys California
We have been a member for 11 months and have called them for service to our toilet, refrigerator, microwave and bathroom sink. We have been told each and every time that the the particular things that were broken on these items were NOT COVERED. They were rude and made it very cle...
Entity
Categories: Appliances
63, Report:
#307160
Posted Date:
Feb 08 2008
First American Home Buyers Protection Corporation This company is a rip off!! Van Nuys California
I took this protection out on my appliances so that I would be able to have them fixed. A friend of mine told me that they were a great company to have so I signed up with them. My dishwasher went out and I called them, they sent appliances repair man out and I was told that the m...
Entity
Categories: Warranty Companies
64, Report:
#283291
Posted Date:
Nov 06 2007
First American Home Warranty First American First American Home Buyers Protection Corporation dropping the ball and poor customer service Austell Van Nuys California
contacted First American on 10/25/07 concerning busted water heater . Tech came out on 10/27/07, tech did not fax the report until 10/28/07 , FA rep caontacted me on 10/29/07 to authorize additional charges before they would order a new W.H. ordered W.H. on 10/30/07 told it may tak...
Entity
Categories: Home Warranty Companies
65, Report:
#276974
Posted Date:
Oct 04 2007
First American Home Buyers Protection Corporation First American Home Buyers is Last Van Nuys California
Every negative comment about this company is true. I have been without an oven for almost a month and finally gave up and now I'm going to wait to see if they'll pay for the part that was supposed to be installed.
The technicians they send are the worst. The holding time to ...
Entity
Categories: Corrupt Companies
66, Report:
#275202
Posted Date:
Sep 18 2007
First American Home Buyers Protection Company Attrocious Non existent customer service Extremely long hold times Unreturned Telephone Calls Sub Standard Response Contractors Van Nuys California
I can only agree with all the reports previously filed with regard to First American Home Buyers Protection Corporation. I have experienced all the behavior patterns mentioned. We have been without AC since August 6, 2007. Living in Tempe,AZ during that time we have had an average ...
Entity
Categories: Home Warranty Companies
67, Report:
#271622
Posted Date:
Aug 31 2007
First American Home Buyers Protection Corporation Customer Service Rep said We go by company policy, NOT the Contract Van Nuys California
Contacted First American Home Buyers Protection Corp on 8.10.7 at approx 10:30am to file initial claim.
Was told someone would contact me within 24 hours to set appointment. If not, to call the repair company directly, they then provided the company contact information to me.
...
Entity
Categories: Warranty Companies
68, Report:
#270441
Posted Date:
Aug 27 2007
First American Home Buyers Protection Corporation Has been just awful to deal with and I suspect is not going to honor the warranty Van Nuys, California
We received the First American Home Buyers Protection Corporation Warranty when we recently purchased our home in Dallas, Texas.
Today we've been experiencing intermittent power failures. After checking all the breakers, I called our power company to inspect. They looked at t...
Entity
Categories: Warranty Companies
69, Report:
#268533
Posted Date:
Aug 23 2007
First American Home Buyers Protection Corporation Attrocious, Unresponsive, Non existent customer service, possibly fraudulent Van Nuys California
My story is like many others. Unwilling to address the problem at hand, giving the customer the run around, not following up as they say they will or doing what they claim, then receiving conflicting statements.
I, too, had my AC unit break down in 100+ degree weather last week,...
Entity
Categories: Home Warranty Companies
70, Report:
#259174
Posted Date:
Aug 21 2007
First American Home Buyers Protection Corporation Dishonest, poor customer service, Ripoff Van Nuys California
My husband and I purchased a home on 03/23/07. This is the second week of April when I noticed my air condition wasn't getting cold. So, I called First American to have the unit serviced.
First American said someone will call me within 24-48 hrs. I was contacted by Supreme Quali...
Entity
Categories: Warranty Companies
71, Report:
#267469
Posted Date:
Aug 14 2007
First American Home Buyers Protection Corporation Total Apathy, Atrocious Customer Service, Major Attitudes to Consumer, Rank 0 on scale 1-10 Ripoff Van Nuys California
Have spent a month trying to replace a gas stovetop. First repairman told them it needed replacing, sent a second to verify what the first said, and we have called so many times it is a main number in our call index. They finally call Sears and tell them it is Electric, versus Gas. ...
Entity
Categories: Home Warranty Companies
72, Report:
#263922
Posted Date:
Jul 29 2007
First American Home Buyers Protection Corporation Would not respond to AC claim in 100 degree weather! Van Nuys California
My wife and I purchased our house and the First American Home buyer's protection was purchased with the deal. We started having problems with the air conditioner freezing up, called the agency, and filed a claim. I was at work when the technician came out to the house, but my wife...
Entity
Categories: Home Warranty Companies
73, Report:
#262702
Posted Date:
Jul 23 2007
First American Home Buyers Protection Corporation Air Conditioner out for over 11 days in 118 degree heat, still no response Van Nuys California Bullhead City Arizona
Air Cond. quit on July 12, 2007, report to home warr. comp. reported on 7/13/07 with service call. Service company came out indicated the valve and 90% compressor is bad. Home warr. comp. would only authorize to try and fix valve 1st then see. Valve replaced on Monday July 16th, ...
Entity
Categories: Warranty Companies
74, Report:
#258934
Posted Date:
Jul 06 2007
First American Home Buyers Protection Corporation ripoff dishonest fraudulent billing Van Nuys California
I just bought a house and fater I moved in one and half month, the toilet and bathtub were blocked by clog. I call first American Corp. and they send me a plumber to clean the drainage. The plumber looked around and told me
he cannot find the clean out and then told me there is no...
Entity
Categories: Warranty Companies
75, Report:
#249249
Posted Date:
May 18 2007
First American Home Buyers Protection Corporation Does not honor warranty Ripoff Van Nuys California
When we bought our house in July of 2006 it came with a home warranty covered by First American Home Buyers Protection Corporation. We have had problems with the Jacuzzi leaking almost from day one. The first service technician they sent out said he replaced a diverter valve when in...
Entity
Categories: Home Warranty Companies